Refund policy

 

Return & Refund Policy

 


At DRAK, we take pride in offering high-quality products designed for durability and performance. Please read our policy carefully before completing your purchase.

 

 

 

All Sales Are Final

 


All sales are considered final. Due to the nature of our products, we do not accept returns or exchanges for items that have been opened, used, or installed.


We strongly encourage customers to review product specifications, compatibility, and installation requirements prior to purchase.

 

 

 

Opened or Used Products

 


For safety and quality assurance reasons, any product that has been:

 

  • Opened

  • Assembled

  • Installed

  • Used

 


cannot be returned or exchanged under any circumstances, unless it is defective or non-compliant (see below).

 

 

 

Defective or Non-Compliant Products

 


If your product is:

 

  • Defective

  • Damaged upon arrival

  • Not as described

 


You are protected under applicable consumer protection laws.


In such cases, we will, at our discretion:

 

  • Repair the product

  • Replace the product

  • Issue a full or partial refund

 

 

 

 

Notification Requirement

 


To be eligible for a claim, you must contact us within a reasonable period of time after receiving your order.


Please include:

 

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem

 

 

 

 

Shipping Costs

 

 

  • Shipping fees are non-refundable, unless the return is due to a confirmed defect or error on our part.

  • If a replacement is approved, we will cover shipping costs for the replacement item.

 

 

 

 

Compatibility Responsibility

 


It is the customer’s responsibility to ensure that the product is compatible with their vehicle and equipment prior to purchase.


We are not responsible for returns related to:

 

  • Improper fit

  • Incorrect installation

  • Misunderstanding of product specifications

 

 

 

 

Legal Warranty

 


Nothing in this policy limits your rights under applicable consumer protection laws, including the legal warrantyprovided under Québec and Canadian law.