Shipping policy

 

Shipping Policy

Last updated: April 01 2026

At DRAK, we are committed to delivering your order quickly and reliably. Please review the following shipping terms before placing your order.

 

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be extended during:

  • High demand periods

  • Holidays

  • Inventory or logistics delays

You will receive a confirmation email once your order has been shipped.

 

 

2. Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on your location and the size/weight of the product.

Estimated delivery times:

  • Québec & Ontario: 1–3 business days

  • Rest of Canada: 3–7 business days

  • Remote areas: May take longer

Delivery times are estimates only and are not guaranteed.

 

 

3. Large and Heavy Items

 

Due to the size and weight of our products (such as bike racks), shipments may:

  • Be delivered by specialized carriers

  • Require additional handling time

  • In some cases, require a signature upon delivery

Additional shipping fees may apply for remote or hard-to-access locations.

 

 

4. Order Tracking

 

Once your order has shipped, you will receive a tracking number by email.

Please allow up to 24 hours for tracking information to update.

 

 

5. Incorrect Address

 

It is the customer’s responsibility to provide accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost or delayed shipments

  • Additional shipping fees may apply to reship the order

 

6. Delivery Issues

If your package is:

  • Lost

  • Delayed

  • Marked as delivered but not received

Please contact us promptly. We will assist you in opening a claim with the carrier.

However, we are not responsible for delays or issues caused by shipping carriers.

 

 

7. Damaged Packages

 

If your package arrives visibly damaged:

  • Take photos immediately

  • Do not discard packaging

  • Contact us within 48 hours of delivery

We will work with you to resolve the issue as quickly as possible.

 

 

8. Shipping Costs

 

  • Shipping fees are non-refundable, except in cases where the product is defective or an error was made on our part.

  • Any additional fees (remote area, re-delivery, etc.) are the responsibility of the customer.

 

 

9. Undeliverable or Refused Packages

 

If a package is:

  • Refused at delivery

  • Returned due to failed delivery attempts

The customer will be responsible for:

  • Return shipping fees

  • Original shipping costs

  • Any applicable restocking fees

 

 

10. International Shipping

 

Currently, we only ship within Canada unless otherwise specified.

 

 

11. Limitation of Liability

Once an order has been handed over to the carrier, responsibility for delivery transfers to the customer, subject to applicable laws.

 

 

12. Contact Us

For any shipping-related questions, please contact us:


📧 admin@drak.ca